1. Start your request
You may initiate deletion using the account deletion option in Hoyoo or the web request page. If you cannot access the app, email service@hoyoo.cc. The web page prepares an email; you must send it to deliver your request.
2. Confirm account ownership
Provide your Hoyoo account ID or sign-in email, and a contact address we can reply to. We may ask for proportionate information to verify ownership and prevent someone else from deleting your account. Do not send your password, one-time codes, payment-card details or identity documents in an initial email.
If you cannot provide a particular identifier, contact support and explain the situation. We will help identify an appropriate verification route.
3. Subscriptions and digital items
Deleting Hoyoo or closing your account does not itself stop a Google Play subscription. Cancel renewal separately through Google Play subscriptions. If you need help, include the relevant order reference.
Deletion can remove access to remaining digital benefits and your account history. Consider any benefits or unresolved transactions before confirming permanent deletion. You can submit a deletion request while support helps with a purchase; lawful refund and consumer rights remain unaffected.
4. Account closure and personal information
Following verification, we process the account closure and associated personal-data request. Information no longer needed for the purposes described in our Privacy Policy is removed or anonymised. Account sign-out or deactivation alone is not proof that all data has been erased.
Limited records may remain when necessary for transaction accounting, legal duties, resolving disputes, fraud prevention or safety. Access is restricted and retention is limited to the relevant purpose and period. Backups follow their normal cycles. Copies independently saved by recipients may remain outside our control.
We will explain relevant handling, timing and any lawful exceptions through the support process. Permanent deletion cannot be treated as a guaranteed recovery or reactivation option.
5. Questions and updates
For the details of a particular request, retained data or a concern about handling, contact service@hoyoo.cc. This policy supplements the Privacy Policy and Terms of Service of STARSEQ LIMITED.