Send a request
Prepare a deletion request
This page prepares an email to service@hoyoo.cc. You review and send it yourself. Nothing is submitted by completing this form.
Your email is ready to review.
To: service@hoyoo.cc
Subject:
Hoyoo account deletion request
No email app? Copy this text into your email service and send it to service@hoyoo.cc. The request is delivered only after you send the email; opening a draft is not delivery confirmation.
Prefer to write your own email?
Email service@hoyoo.cc with the subject Hoyoo account deletion request. Include your account ID or sign-in email and tell us that you want your account and associated personal information deleted. Your nickname and a reply address can help us locate and verify the account.
You can also start a request using the account deletion option within Hoyoo. If you cannot sign in or locate your identifier, email support and explain what you know about the account.
What happens next?
- You send an email request to our support team.
- We verify ownership using information proportionate to the request.
- We process account closure and associated data deletion, and explain handling, timing and any lawful retention exceptions.
Profile and account information, uploaded content and other associated personal information no longer needed are within the request’s scope. Limited purchase, safety, fraud-prevention, dispute or legally required records may be retained for the relevant purpose and period. See the retention details and Account Deletion Policy.
Before you go
Cancel subscription renewal separately. Deletion does not automatically cancel a Google Play subscription. Manage renewal in Google Play subscriptions. Consider any remaining digital benefits and contact support about unresolved purchase issues. Sending a request is not proof that the account or all associated information has already been deleted.