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For help with Hoyoo, a purchase, privacy, account deletion or a safety concern, write to service@hoyoo.cc.
Include your Hoyoo account ID or sign-in email and a short description. For a Play purchase, include the order reference. Never send passwords, one-time codes, full card details or suspected child sexual abuse material.
Find the right starting point
Manage a Google Play subscription
To stop renewal, open Google Play subscriptions, choose the Hoyoo subscription and follow Play’s instructions. Deleting the app or an account does not cancel renewal. Google Play processes store refunds under its applicable policies and local law.
The company behind Hoyoo
STARSEQ LIMITED
Workshop 251 on 3rd Floor, Join-In Hang Sing
Centre, Nos. 2–16 Kwai Fung Crescent, Kwai Chung, Hong Kong
Official website: hoyoo.cc
Support and safety:
service@hoyoo.cc